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Template for Developing IT Asset Disposition (ITAD) RFP

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ZZ Client Survey FY27

"*" indicates required fields

Name*

SECTION A – Service Context

Which SLS service did this engagement primarily involve?*

SECTION B – Service Delivery

How would you rate your overall satisfaction with the services delivered by SLS?*
SLS communicated clearly and kept us informed throughout the engagement.*
SLS resolved any issues or problems promptly and to our satisfaction.*

SECTION C – Data Security & Chain of Custody

The data destruction process and supporting certificates met our requirements and were sufficient for our compliance records.*
Asset tracking and chain of custody documentation gave us the visibility and confidence we required.*

SECTION D – Environmental

Where applicable, SLS's sustainability reporting (carbon data, Certificate of Sustainability) met our environmental and ESG reporting needs.

SECTION E – Financial Settlement

The financial settlement was transparent, accurate and the revenue value recovered met our expectations.*

SECTION F – On-Site Services (Optional)

SLS field staff were professional, complied with our site H&S requirements and maintained confidentiality throughout. (Complete only if SLS attended your location(s))

SECTION G – Client Satisfaction

I would recommend SLS to a colleague or peer.
I intend to continue using SLS going forward.
I am willing to be contacted by my Account Manager to discuss my feedback.*